We understand that plans can change. If you need to update or cancel an order, please contact us as soon as possible.
Order Changes
You may request changes to the following information before your order has been processed or shipped:
- Recipient name
- Shipping address
- Telephone number
- Product color, size, style, or quantity
- Gift message or packaging details
We will make every reasonable effort to update your order. However, changes cannot be guaranteed once the order has entered processing, packing, production, or shipping.
Order Cancellations
For in-stock products, cancellation requests must be submitted before the order has been processed, packed, or shipped.
Because in-stock orders are normally shipped within 2 business days, please contact us immediately after placing your order if you need to cancel it.
Orders that have already been shipped cannot be cancelled.
Customized Orders
Customized products may be cancelled before the sample, specifications, materials, packaging, and production arrangements have been confirmed.
Once the sample has been approved and production, material purchasing, logo printing, packaging customization, or other personalized work has started, the order normally cannot be cancelled.
If costs have already been incurred for samples, materials, printing, packaging, or production, those costs may not be refundable. Any applicable amount will be reviewed based on the actual production status.
Address Corrections
Please check your shipping address carefully before placing your order.
If you notice an incorrect or incomplete address, contact us immediately. We cannot guarantee that the address can be changed after the order has been processed or shipped.
Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Approved Cancellation Refunds
If your cancellation request is approved, the refund will be issued to the original payment method.
The time required for the refund to appear depends on your bank, card issuer, or payment provider.
How to Submit a Request
Please provide the following information:
- Order number
- Email address used for the order
- Requested change or reason for cancellation
- Correct product or shipping information, if applicable
Submitting a request does not automatically confirm that the order has been changed or cancelled. We will confirm the final status after reviewing your order.
Contact Us
Email: lanentradingcoltd@hotmail.com
WhatsApp: +86 131 0620 3606